All point purchases on InterviewVault are final and non-refundable. Please review this policy before buying.
All sales are final
Points are a digital product that is credited to your account immediately upon successful payment and can be spent right away. Because of this, all purchases are final and we do not offer refunds, including for:
- unused or partially used points;
- points spent to unlock content;
- dissatisfaction with content you unlocked;
- accounts suspended or terminated for violating our Terms of Service; and
- points received as a welcome bonus or contribution reward, which have no cash value and are never redeemable for money.
Limited exceptions
We will review requests in the following narrow cases:
- Duplicate or erroneous charges. If you were charged more than once for the same purchase, or charged in error, contact us and we will investigate and correct it.
- Unauthorized transactions. If you believe a purchase was made without your authorization, contact us promptly.
- Where required by law. Nothing in this policy limits any refund or cancellation right you have under applicable consumer-protection law.
Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than your bank. Filing a chargeback or payment dispute instead may result in suspension of your account and forfeiture of any remaining points while the dispute is reviewed.
How to reach us
For any billing question or to request review under the exceptions above, message us through our contact page using the email on your account. Approved refunds, where applicable, are returned to the original payment method via Stripe.